1 Information We Collect

We collect information in several ways to provide, improve, and secure our Services.

a. Information You Provide

• Account Information: When you sign up, we may collect your name, email address, phone number, password, and profile information.
• Pet Profiles & Service Data: Details you upload about your pets, bookings, preferences, or service providers.
• Payment Details: When you make purchases or subscribe to paid plans, we collect transaction data through secure payment processors.
• Communication: Messages, feedback, or inquiries sent to our support or contact channels.

b. Automatically Collected Data

When you access our website or app, we automatically collect:

• Device Information: Type, model, operating system, browser type, and IP address.
• Usage Data: Pages viewed, time spent, app activity, clicks, and crash logs.
• Location Data: With your consent, we may collect approximate or precise location to improve service recommendations.

c. Data from Third Parties

We may receive limited information from third-party services when you connect your account (for example, sign in with Google, Apple, or Facebook).

3 Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Keep you signed in
• Remember your preferences and settings
• Analyze traffic and usage patterns
• Deliver personalized content and advertisements

You can control cookie preferences through your browser settings. Disabling cookies may affect site functionality.

4 Data Storage and Retention

Your information is securely stored on reputable cloud infrastructure with encryption in transit and at rest.

• We retain personal data only as long as necessary for the purposes stated or as required by law
• When data is no longer needed, we securely delete or anonymize it
• You can request deletion of your data at any time by contacting us

5 Data Sharing and Disclosure

We may share data in limited circumstances:

Service Providers

Trusted partners who help us operate the Services (hosting, analytics, payment processing).

Legal Requirements

When required by law, court order, or government request.

Business Transfers

In the event of a merger, acquisition, or asset sale, your information may be transferred under the same privacy commitments.

With Your Consent

We may share data with third parties when you explicitly allow it (for example, when connecting to external pet-care services).

6 Data Security

We use industry-standard security measures to protect your data, including:

• Encryption (SSL/TLS) for data transmission
• Firewalls and intrusion monitoring systems
• Regular system updates and vulnerability checks
• Limited employee access based on roles and necessity

7 Your Rights and Choices

Depending on your location, you may have the following rights:

• Access the data we hold about you
• Request correction, deletion, or restriction of your personal data
• Withdraw consent at any time (where applicable)
• Opt out of marketing communications
• Request data portability in a readable format

To exercise these rights, contact us at privacy@lucacify.com.

8 International Data Transfers

If you access our Services from outside Nigeria, your data may be transferred and processed in countries where privacy laws differ. We ensure such transfers comply with applicable data-protection regulations.

9 Children's Privacy

Lucacify does not knowingly collect personal data from children under 13 (or under the age required by local law).

If we discover that a child has provided us information without parental consent, we will promptly delete it.

10 Third-Party Links and Services

Our Services may contain links to external websites or apps not operated by Lucacify.

We are not responsible for their privacy practices or content. Please review their policies before providing any personal data.

11 Updates to This Policy

We may update this Privacy Policy from time to time.

• The updated version will be posted on this page with a new "Last Updated" date
• Significant changes will be communicated via email or in-app notification
• We encourage you to review this policy periodically